Service and maintenance agreements for KUKA robots

Custom-tailored service concepts to boost productivity and ensure first-class service.

Maintenance for every preventive maintenance philosophy

Regular preventive maintenance is the cornerstone of high availability for your system. Moreover, it enables you to detect optimization potential early. Complemented by the appropriate service level, call-out response times can be reduced to a minimum – 24/7 and 365 days a year.

Furthermore, in the first 24 months after delivery, the warranty can be extended to 5 years.

Service24: Round-the-clock access to the KUKA hotline

As a KUKA customer with a Service24 Agreement, you are ensured service at the highest level: our guaranteed accessibility and response time minimize unplanned downtimes, reduce storage costs and enable transparent escalation scenarios.

Top services of Service24

24/7 hotline support from KUKA robot specialists 365 days a year (individual standby number with priority access)
Guaranteed start of service specialist call-out within 2 hours of your call (within Germany), around the clock
Guaranteed preparation of standard spare parts for shipment within 2 hours of your call*

MaintenancePro: Robot maintenance with great effectiveness

As a KUKA customer with a MaintenancePro Agreement, you benefit from the know-how of the KUKA robot experts during annual preventive maintenance. The effective maintenance management detects weak points early, thereby improving system availability demonstrably*. With MaintenancePro, you reduce production downtime costs, delivery delays and consequential damage. You increase your productivity – while simultaneously reducing inspection times and ongoing training costs.

Top services of MaintenancePro

Basic inspection –?In-line wrist maintenance – Main axis maintenance – Minor electrical maintenance – Major electrical maintenance
Detailed annual status report
Travel costs and expenses of the service specialists for annual maintenance are covered (optional)
Plus individual services tailored to your requirements

Combi24Pro: All KUKA service advantages in a single package

Ensure the highest possible level of all-round reliability of your robot components from the outset. As a KUKA customer with a Combi24Pro Agreement, you benefit from all the services of the MaintenancePro and Service24 Agreements in a single package.

Additional agreement options for MaintenancePro and Combi24Pro

Travel costs and expenses for the annual maintenance visit (weekdays)
Data backup on spare hard drive
Fixed price for spare parts for robot
KUKA linear axis maintenance
Service flat rate
Spare parts flat rate
Extended Warranty

Extended Warranty: A contract option to protect your investment

With the Extended Warranty contract option, it is possible, in the first 24 months after delivery, to extend the warranty of the KUKA robot to 5 years. Through continuous provision of data and scheduled maintenance, KUKA ensures that the robot system remains in perfect condition.?

There are 2 variants for the Extended Warranty contract option:

Digital WarrantyPro: Data transmission by connected robots
WarrantyPro: Data transmission by regularly uploading KRCDiags. The robot is not connected to the Internet.

KUKA support services in the brochure

Overview of all contract models for service and maintenance

Services	Parts24	Service24	Combi24Pro	MaintenancePro
Provision of exclusive 24-hour standby number with priority switching for hotline support	?	?	?
Guaranteed start of service specialist call-out within max. 2 hours of your call, 24/7, 365 days a year	?	?	?	?
Guaranteed provision of standard spare parts within max. 2 hours of your call, 24/7, 365 days a year	?	?	?	?
Maintenance of robots/systems			?	?