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Custom-tailored service concepts to boost productivity and ensure first-class service.
Regular preventive maintenance lays the foundation for high availability of your system. In addition, you recognise optimisation potential early on. Supplemented by the appropriate service level, the response time can be reduced to a minimum if the worst comes to the worst - 24/7 and 365 days a year.
For new systems, there is also the option of extending the warranty to 5 years - so there are no surprises.
As a KUKA customer with a Service24 agreement, you are ensured service at the highest level: ourguaranteed accessibility and response time minimize unplanned downtimes, reduce storage costs and enable transparent escalation scenarios.
As a KUKA customer with a MaintenancePro agreement, you benefit from the know-how of the KUKA robot experts during annual preventive maintenance. The effective maintenance management detects weak points early, thereby improving system availability demonstrably*. With MaintenancePro, you reduce production downtime costs, delivery delays and consequential damage. You increase your productivity – while simultaneously reducing inspection times and ongoing training costs.
Ensure the highest possible level of all-round reliability of your robot components from the outset. As a KUKA customer with a Combi24Pro agreement, you benefit from all the services of the MaintenancePro and Service24 agreements in a single package.
With the WarrantyPro, you have the option of extending the warranty of the KUKA robot to 5 years in the first 12 months after delivery. Through regular maintenance, we ensure that the robot system is in perfect condition. Any repairs that may nevertheless be necessary will be carried out quickly and reliably under the WarrantyPro guarantee - at no additional cost.
| Services | Parts24 | Service24 | Combi24Pro | MaintenancePro |
|---|---|---|---|---|
| Provision of exclusive 24-hour standby number with priority switching for hotline support | ? | ? | ? | |
| Guaranteed start of service specialist call-out within max. 2 hours of your call, 24/7, 365 days a year | ? | ? | ? | ? |
| Guaranteed provision of standard spare parts within max. 2 hours of your call, 24/7, 365 days a year | ? | ? | ? | ? |
| Maintenance of robots/systems | ? | ? |
